Frequently Asked Questions
Everything you need to know about your Ever UGG purchase.
Are your UGG boots made from genuine sheepskin?
Yes, all Ever UGG products are crafted using 100% premium Grade-A Australian sheepskin and high-quality wool for maximum comfort and durability.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags remain attached to be eligible for a full refund.
How do I find my correct size?
Our boots generally run true to size, but sheepskin tends to stretch slightly over time. We recommend checking our detailed Size Guide on each product page for specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
How should I clean and care for my UGGs?
We recommend using a specialized sheepskin protector spray before the first wear. For cleaning, use a damp cloth with sheepskin cleaner and avoid direct heat sources when drying.